To create a Way for a Way Up we change and improve every business area and market in which we operate. Our mission is to enable upward social mobility in diverse communities around the world by creating access to innovative and sustainable financial solutions and this is reflected in everything that we do.
From Innovations to Impact
We create state-of-the-art technology
Where we cannot create it ourselves, we use the world`s best providers.
The Eleving Group uses state-of-the-art technological solutions throughout the onboarding process. This ensures that financing is provided in market-leading time, while still maintaining the flexibility needed to serve under-served communities.
Caring for our customers means open communication, as well as tailor-made solutions. Innovative and technology-based internal processes allow us to analyze and assess all possible customer and vehicle data. Our decisions are made, based on in-house scoring models and a data-driven metrics pool.
The Eleving Group, as a responsible citizen of the international business community, encourages responsible lending. Our priority is to ensure a transparent and convenient customer journey. We guarantee that customer data is processed and stored in a secured encrypted way.
Proprietary scoring models combine information about customer income, credit history, past payment behaviour, and other factors, creating a unique multi-dimensional view of a customer’s creditworthiness. Scoring is done automatically and within seconds.
Alternative data sources
We use not only traditional data sources to identify a customer’s income and liabilities, but also expand these through mobile phone data, and fraud prevention tools using geolocation information, mobile wallets and ride-hailing statements. We use proprietary algorithms from diverse data sources like classifier data, web browsing patterns and device fingerprint data to authenticate statements and assess a customer’s credit history and ability to pay, more accurately.
Risk evaluation engine
A customer's initial risk evaluation is done by means of proprietary in-house-built technology, which also employs cloud-based data processing solutions. Such an approach allows the risk engine to host strategies with a different level of complexity: from simple to quite complex, using machine learning algorithms. It allows us to seamlessly back test risk strategies using historical data and machine-learning results that are instantly incorporated into strategies.
Data science & analytics
A fully automated process has been built around a state-of-the-art AI system for evaluating applications. The application process at specific Group companies is supported by machine-learning models to tailor our offer to each customer’s needs.
Car assessment tool
Software which automatically assesses the value of a specific vehicle by combining 10+ variables against thousands of cars in the market. We do not base our assessment of the cars on “theoretical car values” but use the actual market prices of cars for sale and recently sold instead. We identify the most accurate prices using a combination of multiple factors and data science that we have in place.
Seamless and smart customer service
A streamlined CRM tool, designed to simplify the customer journey, ensuring a transparent process for loan issuance. Our CRM has multiple integration with relevant credit bureaus, all major banks and call center solutions. Every action, from the application to loan issuance, is performed via the CRM system, which is built directly into our core systems. This approach allows us to implement a fully automatic verification, scoring and loan issuing process and provides our customer with an exceptional customer journey experience.
Debt collection engine
A debt collection system, which automatically prioritizes, allocates and resolves all debt collection cases. Our proprietary algorithms ensure high efficiency in debt collection resolution.
Eleving Group companies provide convenient ways for customers to make loan payments. For example, the majority of loan instalments in Africa are collected through mobile money – customers can check their balance and make payments from a smartphone or a feature phone, without having to visit our branches or a bank. Customers can also make payments through our customer portal using bank integration services or payment cards.
Best-in-the-market third party customer support tools
We use leasing Cloud Contact Center Software for inbound and outbound communication with our clients. We use predictive dialer live chat and chatbot platforms for outbound calls. We also partner with Omnichannel customer engagement platforms for targeted text messages and emails.
Seamlessly connecting customers to car dealers, while providing the financing service within the same platform. With the click of a button, all Mogo cars from CRM are listed in the car portal.
Our partners (dealers or independent agents) can submit and track the status of a loan application without having to visit our branches. Integration APIs are delivered so that partners can implement offer and agreement issuance process automation in their applications.
State-of-the-art third party IT solutions
By using cloud service providers, mission critical production systems utilize the advantages of high availability, fast scalability and business continuity offered by leading service providers.
Data integrity, confidentiality and availability of customer data is protected by established industry best practice solutions. Systems are monitored 24/7 at infrastructure, application and business process levels.
We use cloud-based HR software – leave management, reporting, self-service and mobile apps – we have one system for all HR needs – easy, practical and available from any place. Business and employee friendly.
We use most of the advanced technology provided by major advertising players. This allows us to make data-driven decisions and optimizations to achieve our acquisition goals without exceeding our set budget. Our tailored affiliate program gives us the opportunity to attract and retain high quality affiliates who value the ability to track their revenue in real time, thereby optimizing efforts to generate even more and better traffic towards our platform.
Paperless document signing
Our legal team has moved to mostly paperless document signing, which not only allows us to work more efficiently in an international environment, but also helps to reduce our impact on the environment.
Real time business tracking
At any given moment, we can analyze and see the main business KPI through self-service analytics and reporting tools.
Integrated GPS tracking and alerts
The Eleving debt collection team uses a proprietary system that allows us to access customer data, payment history, communications, and GPS tracking information, even when we are in the field. We can help customers and local authorities to track stolen vehicles in this way.
Elijah Kiambati Kiragu is a 32-year-old motorcycle taxi "boda boda" rider from Nairobi, Kenya. When met difficulties in life because of high unemployment in the country, he found the solution with the help of Mogo in Kenya.
Cheban Yegenia was a hard-working man looking for opportunities to gain additional income; therefore, he worked as a taxi driver. He had obtained Mogo financing for the car he used daily to carry the customers. Seeing the hard work bearing fruit and turning out to be more than just an additional source of income, he…
While some students don’t know what career path they are willing to take, Anton had a clear plan in his mind – to fulfill a recurring dream he has had since childhood – to open his own tattoo parlor. Anton already owned a car, but since he was a full-time student, he didn’t have a…